FAQ for Individual Customers

1. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other popular online payment platforms.

2. How can I check if an item is in stock?

Stock information is updated in real-time on our product pages. If an item is out of stock, you will see a notification on the product page.

3. Do you offer international shipping?

Yes, we usually ship internationally by post. Shipping options and costs will be calculated at checkout based on your amount and location.

4. How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen. Estimated delivery times are provided at checkout.

5. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor your package's progress.

6. What is your return policy?

We offer a 30-day return policy for unused products in their original packaging. Please refer to our return policy page for details.

7. Do you offer warranty on your products?

Yes, our products come with a two-year warranty against manufacturing defects. Please visit our warranty page for more information.

8. How do I cancel or change my order?

You can cancel or change your order before it is shipped by contacting our customer service team.

9. Are there any customs duties or taxes for international orders?

Customers are responsible for any customs duties or taxes imposed by their country. Please check with your local customs office for more information.

10. How can I contact customer service?

Our customer service team can be reached via email, phone, or live chat. Contact details are available on our website.

11. Can I get a discount for buying multiple items?

While we offer competitive pricing, you can look out for special promotions or discounts on our website or sign up for our newsletter for the latest offers.

12. How do I apply a promo code to my order?

You can apply your promo code at checkout in the designated field. The discount will be automatically applied to your order total.

13. What should I do if I receive a defective or wrong product?

Please contact our customer service immediately with your order details and a description of the issue. We will work swiftly to resolve it.

14. Do you offer engraving or customization services?

For certain models, we offer engraving or customization options. Please check the product page for availability and details.

15. How do I know which knife model is right for me?

Our website offers detailed descriptions and specifications for each model to help you make an informed decision. Our customer service team can also provide assistance.

16. Can I place an order over the phone?

Yes, orders can be placed over the phone. Please contact our customer service for assistance.

17. Do you have a physical store where I can view the products?

Currently, we operate online but may participate in trade shows or events. Please check our website for announcements.

18. Is my personal information secure when ordering from your site?

Yes, our website uses SSL encryption to protect your personal and payment information. We do not store payment details after the transaction is completed.

19. Can I request a catalog of your products?

Our full product range is available online. We continuously update our website with new products and information.

20. How often do you release new models or designs?

We regularly update our product line with new models and designs. Sign up for our newsletter or check our website to stay updated on new releases.

FAQ